FAQs

Veteran Owned, Sevier County’s trusted choice for Heating, Air Conditioning, and Refrigeration. Excellence in service, repair, maintenance, and installation. Commitment and comfort in every season.

1. What areas in Tennessee do you serve?

We proudly serve multiple locations across Tennessee, including Knoxville, Sevier County, Pigeon Forge, Gatlinburg, Pittman Center, Wear Valley, Kodak, New Port, Seymour area, ensuring comprehensive coverage for your HVAC needs.

2. Are you a licensed and insured company?

Yes, Smoky Best AC is a fully registered and insured HVAC service provider. Our team consists of certified technicians, ensuring professional and reliable service.

3. What makes Smoky Best AC different from other HVAC companies?

As a veteran-owned business, we bring the discipline, professionalism, and integrity of the military to every job. Our commitment to honesty, quality and community support sets us apart.

4. Do you offer emergency HVAC services?

Absolutely. We understand the importance of having a functioning HVAC system, which is why we offer emergency repair services to address your urgent needs promptly.

5. Can you service and repair all types of HVAC systems?

Yes, our highly skilled technicians are equipped to service, repair, and maintain a wide range of HVAC systems, regardless of the brand or model.

6. Do you provide free estimates?

Yes, we offer free system diagnoses and honest, fair job estimates without any obligation, ensuring transparency from the start.

7. What types of HVAC services do you offer?

We offer a comprehensive range of services, including residential and light commercial HVAC services, advanced refrigeration systems, routine maintenance, emergency repairs, seasonal tune-ups, and custom installations and upgrades.

8. How often should I have my HVAC system serviced?

We recommend having your HVAC system serviced at least once a year to ensure it's running efficiently and to prevent any potential issues from developing into major problems.

9. Do you offer any warranties or maintenance contracts?

Our new HVAC equipment comes with a manufacturer's warranty covering all parts for up to 10 years. Additionally, we offer an exceptional 3-year labor warranty on all new installations, replacements, and upgrades, surpassing the industry standard of just 1 year. For repairs and troubleshooting services, we provide a 3-month warranty, ensuring your complete satisfaction and peace of mind.

10. How can I schedule a service with Smoky Best AC?

Scheduling a service is easy. You can call us directly or fill out the contact form on our website, and our friendly team will assist you in setting up an appointment at your convenience.

11. Are your technicians certified?

Yes, all our technicians are certified, ensuring they have the expertise and knowledge to deliver high-quality HVAC solutions.

12. How can Smoky Best AC help me save on energy costs?

Our energy-efficient HVAC solutions and routine maintenance services are designed to optimize your system's performance, reducing energy consumption and saving you money on your utility bills.

13. What is the difference between Periodic and Predictive Maintenance?

Sometimes considered as time-based maintenance (TBM), periodic maintenance is performed in a predetermined time interval, while predictive maintenance is performed according to the service life of a given component or equipment. Periodic maintenance enforces the consistent inspection, servicing, cleaning and application of other maintenance activities to prevent unexpected asset failure and system issues. In contrast, predictive maintenance works by observing physical conditions and analyzing statistical data to identify signs of failure and predict when an asset is about to fail.